FAQ

Frequently Asked Questions​

The Digital Assistant works on several form factors, desktop, mobile and tablet.

On the Pricing page, choose the service plan that you prefer and complete some basic information.

We will do the initial setup on our platform, then advise you via email of the setup steps on your end.

Via the back end portal provided, tailor the provided questions and answers to your particular accommodations requirements.

Yes, we can offer a trial account where you can explore features and how these can help your accommodation business. Contact us for more information.

You can train your Digital Assistant yourselves, or request our assistance. Our setup fee applies where our team is requested to provide setup assistance.

  • Preloaded questions and answers for the accommodation provider industry to help you get started
  • Ability to encode questions and answers in different languages
  • Ability to add and / or customize/tailor the questions and answers to your own accommodation provider business requirements and standards.
  • Ability for several accommodation provider team members to be able to use the service.
  • Ability to show your accommodation providers available rooms, their features, and rates*
  • Ability to take bookings*
  • Ability to create and promote special offers which can be presented in context.
  • Ability to choose colours and style of the Chatbot on your website.
  • Ability to choose the digital avatar that you want to use, or upload your own image/s
  • Access to chatbot metrics
  • Ability to work for one or many properties
  • Ability to direct chatbot backend to send email and other notifications
  • Ability to integrate with your PMS to get information such as rooms, availability and so forth*
  • Ability to view own information – see all conversation transcripts in the back end portal
  • Ability to access support (chatbot, email and phone)
  • *Requires integration with applicable data sources – eg PMS, channel manager

No – your knowledge about your own accommodation provider business and its offerings is all you need, you can train the Digital Assistant by editing the provided questions and answers (including images, links and text as appropriate) via the back end per the information and messaging you want to represent to your potential guests. Just like you would train a new hire to your business.

We use Google Cloud Services https://cloud.google.com/why-google-cloud as well as applying security protocols.

Cloud Security at Google is the highest priority. Google customers benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations.

Our security protocols include, amongst others

Secure transfer of data on our platform eg encryption.

Authorised personnel access to systems

Authorised personnel access security compliance best practices.

Please contact us for any other questions. (email)