Smart Digital Assistant for Accommodation Providers
We Provide a Digital Assistant leveraging conversational Artificial Intelligence trained by
Accommodation Providers for Accommodation Providers
A digital assistant is a predictive chatbot, an advanced computer program that simulates a conversation
with the people who use it, typically over the Internet. It is an advanced type of chatbot that can
handle more complex interactions in a conversational way.
Unlike simple chatbots, a digital assistant can access multiple sources of information based on the
context of the conversation as it progresses. It is effectively conversational artificial intelligence
Gartner predicts 70% of organizations will integrate AI to assist staff productivity by 2021*
What Our Digital Assistant will do for Your Accommodation Business
Save you money
Enables 24/7 online connection (via any device) between prospective guests and the
business in a personal way without the time and expense of multiple live representatives
Provide better service
Automate FAQs, amongst others, quickly answer questions that guests ask frequently, eg
about accommodation information, availability and rates*, how to book, and other
Accurate approved answers and information can be conveyed to maintain consistent messaging.
Scale at will
Ability to provide a more humanlike, personalized proactive responsive service to many guests
simultaneously – minimize missed revenue opportunities due to busy phone lines or operators.
Gather insights from conversations to continually improve the user/guest experience, and see patterns in what they are looking for and when.
Relevant offers can be advised to guests as and when appropriate in the conversation.
Grow Direct Bookings
If you secure just four or five more direct bookings a day, an estimate this could lead to $28,000 plus per annum for your accommodation businesses bottom line. Direct bookings also have less costs, and less commissions, and you can set your own terms and conditions, eg security deposits.
How Our Digital Assistant works
Ability to get answers to FAQs easily and quickly
Ability to interactively ask questions and facilitate online booking via website*
To get a feel for how this can work for your business, feel free to interact as a potential guest with the
Smart Digital Assistant on existing customer site, www.apartmentstay.com.au
Back Office Perspective
Website - Add a couple of lines of code to your existing website to enable our Digital Assistant Widget.
Knowledgebase - Access provided to portal where you can train/further personalize your Digital Assistant by encoding questions and answers (eg about policies, property features (eg about the room, bookings, amenities, discounts, promotions), local information amongst others and relevant links to multiple sources of information (eg images, links, and text) as appropriate.
PMS - Integration with your existing PMS – contact for further details.
This is very helpful to both our guests and to us as a business. Amongst many others, its an
immense time-saver. Guests can quickly ask questions and get responses with useful context,
enabling them to resolve any doubts and, to book immediately. Valuable staff time is freed up to
focus on providing other services. Love it! Cannot imagine going back to the old way of doing
things, and cant wait to see the new features currently being developed.