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Smart AI Powered Digital Assistant for Accommodation Providers

We provide a leading-edge digital assistant that leverages conversational Artificial Intelligence specifically designed for Accommodation Providers.

A digital assistant is a predictive and interactive chatbot that simulates a conversation with the people who use it. It is an advanced computer program that can handle more complex guest interactions in a more conversational way.

Unlike any other chatbots, our digital assistant can access multiple sources of information based on the context of the conversation as it progresses. Thus, making it results-driven and promotes a more personalized interaction.

Gartner predicts 70% of organizations will integrate AI to assist staff productivity by 2021*

Features

Hotel/Property info
Booking info
Live Chat
Interactive Guide
Easy Site Integration
Local Amenities
Tour Desk

Integrations

Slack

Google cloud

Property Management System

MailJet

Testimonials

Pricing

Choose a plan that best suits your business needs

Currency: AUD | NZD | USD | EUR
Get Started

Small Hostels/Motels up to 20 rooms

AUD 44.00 47.69 33.54 28.1 / monthly

Request DemoMonthly Subscription or get 3 months for free with an annual subscription Request DemoAnnual Subscription

Included Features

  • 24/7 operation
  • Widget for your website
  • Unlimited guest conversations
  • Notifications via email
  • Brand your website chat widget
  • 14 day conversation history
  • Daily usage reports
  • Single user
  • FAQ Template
  • About Amenities Questions and Answers Template
Mid-Range Size

Hostels, Hotels, Motels with a 3 star rating

AUD 125.00 135.49 95.28 79.84 / monthly

Request DemoMonthly Subscription or get 3 months for free with an annual subscription Request DemoAnnual Subscription

Included Features

  • 24/7 operation
  • Widget for your website
  • Unlimited guest conversations
  • Notifications via email
  • Brand your website chat widget
  • Analytics
  • Choose avatar
  • Multi user
  • FAQ Template
  • About Amenities Questions and Answers Template
  • Schedule of Live Operator/s and Diversion to Email after hours
Resort Size

4-5 Star hotel, resort, holiday parks

AUD 242.00 281.82 198.17 166.06 / monthly

Request DemoMonthly Subscription or get 10% of discount with an annual subscription Request DemoAnnual Subscription

Included Features

  • 24/7 operation
  • Widget for your website
  • Unlimited guest conversations
  • Notifications via email
  • Brand your website chat widget
  • 14 day conversation history
  • Analytics
  • Dedicated account manager
  • Hide “Powered by Botentia”
  • Choose avatar
  • Multi user
  • Advanced data driven response categories (via PMS Integration)
  • Third Party Integrations eg Slack
  • FAQ Template
  • About Amenities Questions and Answers Template
  • Schedule of Live Operator/s and Diversion to Email after hours
Corporate Size

Groups with more than 5 properties

Contact Us

Request Demo

Included Features

  • 24/7 operation
  • Widget for your website
  • Unlimited guest conversations
  • Notifications via email
  • Brand your website chat widget
  • 14 day conversation history
  • Analytics
  • Dedicated account manager
  • Hide “Powered by Botentia”
  • Choose avatar
  • Multi user
  • Multi property support
  • Custom Service Agreement
  • Advanced data driven response categories (via PMS Integration)
  • Third Party Integrations eg Slack
  • FAQ Template
  • About Amenities Questions and Answers Template
  • Schedule of Live Operator/s and Diversion to Email after hours

FAQ

Frequently Asked Questions

How do I get started?

Please click on Schedule Demo on our home page, or Request Demo on our pricing page to set up a demo, so we can have a chat to discuss your needs and how we can help you. Once we have had a chat, and we understand your needs and how to assist you, we will provide you with the sign up link and then we will set up your account on the service back end and provide you with widget, and template, amongst others to get you started.

Is there a Setup fee?

Two options, a) Self Setup and b) Assistance from Botentias onboarding team. If you choose the self setup option there is no setup fee. If you choose the assistance from Botentias onboarding team option, then we will discuss your particular requirements and work out an appropriate pathway forwards.

Will my Information be secure?

We use Google Cloud Services https://cloud.google.com/why-google-cloud as well as applying security protocols. Cloud Security at Google is the highest priority. Google customers benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations. Google Cloud security protocols include, amongst others Secure transfer of data on our platform eg encryption. Authorised personnel access to systems Authorised personnel access security compliance best practices.

Other Questions?

Please use the FORM to contact us for any other questions.

What features are included?

It depends on the plan that you choose, different plans have different features available to them, and some features are dependent on PMS/data integration, and other integrations, but generally Preloaded questions and answers per an example accommodation provider client, to help you get started

  • Ability to add and / or customize/tailor the questions and answers to your own accommodation provider business requirements and standards.
  • Ability to show your accommodation providers available rooms, their features, and rates*
  • Ability to redirect to your accommodation providers booking page to take bookings
  • Ability to create and promote special offers which can be presented in context.
  • Ability to choose colours and style of the Chatbot on your website.
  • Ability to choose the digital avatar that you want to use, or upload your own image/s
  • Access to chatbot metrics
  • Ability to work for one or many properties
  • Ability to direct chatbot backend to send email and other notifications
  • Ability to engage with live human**
  • Ability to integrate with your PMS to get information such as rooms, availability and so forth*
  • Ability to view own information – see all conversation transcripts in the back end portal
  • Ability to access support (chatbot, email and phone)
  • Ability to integrate with internal communications platform eg Slack**
  • *Requires integration with applicable data sources – eg PMS, channel manager ** Requires integration with Slack Please check the specific plan, for the specific included features and feel free to discuss with us further. We are always building and adding new features, and welcome input re new features.

    Contact

    Contact Us

    Address

    Surfers Paradise, QLD 4217, Australia, Level 13, 50 Cavill Avenue

    Social Profiles

    Email Us

    sales@botentia.com

    Call Us

    +61 433 913 160

    Schedule Demo

    Get Overview of Our Service and how it can help your accommodation business

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    PlatformStay Pty Ltd Botentia SaaS Supply Agreement

    Customer Details
    Name: ("Customer")
    Street Address:
    Website:
    Support Contact: Name:
    Email:
    Phone:
    Service Provision
    Service Commencement Date: The date of this Agreement (or as otherwise agreed in writing) (“Commencement Date”)
    Payment terms "Setup Fee:
    Service Fee: " TBA, to be confirmed by email following discovery discussions. monthly in advance (unless otherwise indicated)
    Plan
    Currency:
    Service Fees: See Schedule A
    Number of Users: 1 (Administration User)

    TERMS AND CONDITIONS

    PLEASE READ THIS AGREEMENT BEFORE USING PLATFORM STAY PTY LTD’S SERVICES. BY ACCESSING OR USING PlatformStay Pty Ltd’s BOTENTIA AI CHATBOT OR SERVICES OFFERING, YOU (“the Customer”) SIGNIFY ACCEPTANCE OF AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICES. IF THE PARTIES HAVE A FULLY EXECUTED AGREEMENT THAT EXPRESSLY GOVERNS ORDERS FOR PLATFORMSTAY PTY LTDS BOTENTIA PRODUCT SOFTWARE AS A SERVICE AGREEMENT, SUCH AGREEMENT SHALL SUPERSEDE THIS AGREEMENT.

    This Software as a Service Agreement (“Agreement”) is entered into between Customer and PlatformStay Pty Ltd , Inc. a New South Wales, Australia company (“PlatformStay Pty Ltd”), with its principal place of business at Level 13, 50 Cavill Avenue Surfers Paradise QLD 4217 AUSTRALIA. PlatformStay Pty Ltd and Customer agree that the following terms and conditions will apply to the services provided under this Agreement and Orders placed thereunder.

    1. DEFINITIONS

    "Administrator User" means each Customer employee designated by Customer to serve as technical administrator of the SaaS Services on Customer’s behalf. Each Administrator User must complete training and qualification requirements reasonably required by PlatformStay Pty Ltd.

    "Customer Content" means all data and materials provided by Customer to PlatformStay Pty Ltd for use in connection with the SaaS Services, including, without limitation, customer applications, data files, and graphics.

    "Documentation" means the user guides, online help, release notes, training materials and other documentation provided or made available by PlatformStay Pty Ltd to Customer regarding the use or operation of the SaaS Services.

    "Host" means the computer equipment on which the Software is installed, which is owned and operated by PlatformStay Pty Ltd or its subcontractors.

    "BOTENTIA AI Chatbot" means a the AI Chatbot service managed by the SaaS Services for the purpose of providing an accommodation provider with the ability for its enquirers or guests to interact for information and transaction purposes with the Service via a widget placed on the Customers website.

    "Maintenance Services" means the support and maintenance services provided by PlatformStay Pty Ltd to Customer pursuant to this SaaS Agreement and Exhibit B.

    "Other Services" means all technical and non-technical services performed or delivered by PlatformStay Pty Ltd under

    this SaaS Agreement, including, without limitation, implementation services and other professional services, training and education services but excluding the SaaS Services and the Maintenance Services. Other Services will be provided on a time and material basis at such times or during such periods, as may be specified in a Schedule and mutually agreed to by the parties. All Other Services will be provided on a non-work for hire basis.

    "Schedule" is a written document attached to this SaaS Agreement under Exhibit A or executed separately by PlatformStay Pty Ltd and Customer for the purpose of purchasing SaaS Services under the terms and conditions of this SaaS Agreement

    "Software" means the object code version of any software to which Customer is provided access as part of the Service, including any updates or new versions.

    "SaaS Services" refer to the specific PlatformStay Pty Ltd’s internet-accessible service identified in a Schedule that provides use of PlatformStay Pty Ltd’s Botentia AI Chatbot Software that is hosted by PlatformStay Pty Ltd or its services provider and made available to Customer over a network on a term-use basis.

    "Subscription Term" shall mean that period specified in a Schedule during which Customer will have on-line access and use of the Software through PlatformStay Pty Ltd’s SaaS Services. The Subscription Term shall renew for successive 12- month periods unless either party delivers written notice of non-renewal to the other party at least 30 days prior to the expiration of the then-current Subscription Term.

    2. SAAS SERVICES

    2.1 During the Subscription Term, Customer will receive nonexclusive, non-assignable, royalty free, worldwide right to access and use the SaaS Services solely for your internal business operations subject to the terms of this Agreement and up to the number of Users documented in the Schedule.

    2.2 Customer acknowledges that this Agreement is a services agreement and PlatformStay Pty Ltd will not be delivering copies of the Software to Customer as part of the SaaS Services.

    3. RESTRICTIONS

    Customer shall not, and shall not permit anyone to: (i) copy or republish the SaaS Services or Software, (ii) make the SaaS Services available to any person other than authorized Botentia AI Chatbot user/s (iii) use or access the SaaS Services to provide service bureau, time-sharing or other computer hosting services to third parties, (iv) modify or create derivative works based upon the SaaS Services or Documentation, (v) remove, modify or obscure any copyright, trademark or other proprietary notices contained in the software used to provide the SaaS Services or in the Documentation, (vi) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software used to provide the SaaS Services, except and only to the extent such activity is expressly permitted by applicable law, or (vii) access the SaaS Services

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    or use the Documentation in order to build a similar product or competitive product. Subject to the limited licenses granted herein, PlatformStay Pty Ltd shall own all right, title and interest in and to the Software, services, Documentation, and other deliverables provided under this SaaS Agreement, including all modifications, improvements, upgrades, derivative works and feedback related thereto and intellectual property rights therein. Customer agrees to assign all right, title and interest it may have in the foregoing to PlatformStay Pty Ltd.

    4. CUSTOMER RESPONSIBILITIES

    4.1 Assistance. Customer shall provide commercially reasonable information and assistance to PlatformStay Pty Ltd to enable PlatformStay Pty Ltd to deliver the SaaS Services. Upon request from PlatformStay Pty Ltd, Customer shall promptly deliver Customer Content to PlatformStay Pty Ltd in an electronic file format specified and accessible by PlatformStay Pty Ltd. Customer acknowledges that PlatformStay Pty Ltd’s ability to deliver the SaaS Services in the manner provided in this SaaS Agreement may depend upon the accuracy and timeliness of such information and assistance. Customer also agrees to configure their AI Bot as per the training provided to their unique requirements. PlatformStay may be engaged to provide additional Services to assist the Customer at schedule rates.

    4.2 Compliance with Laws. Customer shall comply with all applicable local, state, national and foreign laws in connection with its use of the SaaS Services, including those laws related to data privacy, international communications, and the transmission of technical or personal data. Customer acknowledges that PlatformStay Pty Ltd exercises no control over the content of the information transmitted by Customer or Botentia AI Chatbot users through the SaaS Services. Customer shall not upload, post, reproduce or distribute any information, software or other material protected by copyright, privacy rights, or any other intellectual property right without first obtaining the permission of the owner of such rights.

    4.3 Unauthorized Use; False Information. Customer shall: (a) notify PlatformStay Pty Ltd immediately of any unauthorized use of any password or user id or any other known or suspected breach of security, (b) report to PlatformStay Pty Ltd immediately and use reasonable efforts to stop any unauthorized use of the SaaS Services that is known or suspected by Customer or any Botentia AI Chatbot user, and (c) not provide false identity information to gain access to or use the SaaS Services.

    4.4 Administrator Access. Customer shall be solely responsible for the acts and omissions of its Administrator Users. PlatformStay Pty Ltd shall not be liable for any loss of data or functionality caused directly or indirectly by the Administrator Users.

    4.5 Customer Input. Customer is solely responsible for collecting, inputting and updating all Customer Content stored on the Host, and for ensuring that the Customer Content does not (i) include anything that actually or potentially infringes or misappropriates the copyright, trade secret, trademark or other intellectual property right of any third party, or (ii) contain anything that is obscene, defamatory, harassing, offensive or malicious. Customer shall: (i) notify PlatformStay Pty Ltd immediately of any unauthorized use of any password or user id or any other known or suspected breach of security, (ii) report to PlatformStay Pty Ltd immediately and use reasonable efforts to stop any unauthorized use of the Service that is known or suspected by Customer or any Botentia AI Chatbot user, and (iii) not provide false identity information to gain access to or use the Service.

    4.6 License from Customer. Subject to the terms and conditions of this SaaS Agreement, Customer shall grant to PlatformStay Pty Ltd a limited, non-exclusive and non-transferable license, to copy, store, configure, perform, display and transmit Customer Content solely as necessary to provide the SaaS Services to Customer.

    4.7 Ownership and Restrictions. ustomer retains ownership and intellectual property rights in and to its Customer Content. PlatformStay Pty Ltd or its licensors retain all ownership and intellectual property rights to the services, Software programs, and anything developed and delivered under the Agreement. Third party technology that may be appropriate or necessary for use with some PlatformStay Pty Ltd programs is specified in the program Documentation or ordering document as applicable. Customer’s right to use such third party technology is governed by the terms of the third party technology license agreement specified by PlatformStay Pty Ltd and not under the Agreement.

    4.8 Suggestion. PlatformStay Pty Ltd shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the SaaS Services any suggestions, enhancement requests, recommendation or other feedback provided by Customer, including Users, relating to the operation of the SaaS Services.

    5. ORDERS AND PAYMENT

    5.1 Orders. Customer shall order SaaS Services pursuant to a Schedule. All services acquired by Customer shall be governed exclusively by this SaaS Agreement and the applicable Schedule. In the event of a conflict between the terms of a Schedule and this SaaS Agreement, the terms of the Schedule shall take precedence.

    5.2 Invoicing and Payment. Unless otherwise provided in the Schedule, PlatformStay Pty Ltd shall either debit via supplied Credit Card / Debit Card details, and / or invoice Customer for all fees on the Schedule effective date. Customer shall pay all undisputed invoices within 30 days after Customer receives the invoice. Except as expressly provided otherwise, fees are non-refundable. All fees are stated in the agreed selected currency, typically Australian Dollars for Australian based customers, New Zealand Dollars for New Zealand based customers, and United States Dollars for all other customers, and must be paid by Customer to PlatformStay Pty Ltd in the agreed selected currency.

    5.3 Expenses. Customer will reimburse PlatformStay Pty Ltd for its reasonable, out-of-pocket travel and related expenses incurred in performing the Other Services. PlatformStay Pty Ltd shall notify Customer prior to incurring any such expense. PlatformStay Pty Ltd shall comply with Customer’s travel and expense policy if made available to PlatformStay Pty Ltd prior to the required travel.

    5.4 Taxes. PlatformStay Pty Ltd shall bill Customer for applicable taxes as a separate line item on each invoice. Customer shall be responsible for payment of all sales and use taxes, goods and services tax (GST), value added taxes (VAT), or similar charges relating to Customer’s purchase and use of the services. Customer shall not be liable for taxes based on PlatformStay Pty Ltd’s net income, capital or corporate franchise.

    6. TERM AND TERMINATION

    6.1 Term of SaaS Agreement. The term of this SaaS Agreement shall begin on the Effective Date and shall continue until terminated by either party as outlined in this Section.

    6.2 Termination. Either party may terminate this SaaS Agreement immediately upon a material breach by the other party that has not been cured within thirty (30) days after receipt of notice of such breach.

    6.3 Suspension for Non-Payment. PlatformStay Pty Ltd reserves the right to suspend delivery of the SaaS Services if Customer fails to timely pay any undisputed amounts due to PlatformStay Pty Ltd under this SaaS Agreement, but only after PlatformStay Pty Ltd notifies Customer of such failure and such failure continues for fifteen (15) days. Suspension of the SaaS Services shall not release Customer of its payment obligations under this SaaS Agreement. Customer agrees that PlatformStay Pty Ltd shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to suspension of the SaaS Services resulting from Customer’s nonpayment.

    6.4 Suspension for Ongoing Harm. PlatformStay Pty Ltd reserves the right to suspend delivery of the SaaS Services if PlatformStay Pty Ltd reasonably concludes that Customer or Botentia AI Chatbot user’s use of the SaaS Services is causing immediate and ongoing harm to PlatformStay Pty Ltd or others. In the extraordinary case that PlatformStay Pty Ltd must suspend delivery of the SaaS Services, PlatformStay Pty Ltd shall immediately notify Customer of the suspension and the parties shall diligently attempt to resolve the issue. PlatformStay Pty Ltd shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to any suspension of the SaaS Services in accordance with this Section 6.4. Nothing in this Section 6.4 will limit PlatformStay Pty Ltd’s rights under Section 6.5 below.

    6.5 Effect of Termination.

    (a) Upon termination of this SaaS Agreement or expiration of the Subscription Term, PlatformStay Pty Ltd shall immediately cease providing the SaaS Services and all usage rights granted under this SaaS Agreement shall terminate.

    (b) If PlatformStay Pty Ltd terminates this SaaS Agreement due to a breach by Customer, then Customer shall immediately pay to PlatformStay Pty Ltd all amounts then due under this SaaS Agreement and to become due during the remaining term of this SaaS Agreement, but for such termination. If Customer terminates this SaaS Agreement due to a breach by PlatformStay Pty Ltd, then PlatformStay Pty Ltd shall immediately repay to Customer all pre-paid amounts for any unperformed SaaS Services scheduled to be delivered after the termination date.

    (c) Upon termination of this SaaS Agreement and upon subsequent written request by the disclosing party, the receiving party of tangible Confidential Information shall immediately return such information or destroy such information and provide written certification of such destruction, provided that the receiving party may permit its legal counsel to retain one archival copy of such information in the event of a subsequent dispute between the parties.

    7. SERVICE LEVEL AGREEMENT

    The Service Level SaaS Agreement (“SLA”) for the SaaS Services is set forth in Exhibit C hereto. The SLA sets forth Customer’s sole remedies for availability or quality of the SaaS Services including any failure to meet any guarantee set forth in the SLA.

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    8. WARRANTIES

    8.1 Warranty. PlatformStay Pty Ltd represents and warrants that it will provide the SaaS Services in a professional manner consistent with general industry standards and that the SaaS Services will perform substantially in accordance with the Documentation. For any beach of a warranty, Customer’s exclusive remedy shall be as provided in Section 6, Term and Termination.

    8.2 PlatformStay Pty Ltd WARRANTS THAT THE SAAS SERVICES WILL PERFORM IN ALL MATERIAL RESPECTS IN ACCORDANCE WITH THE DOCUMENTATION. PlatformStay Pty Ltd DOES NOT GUARANTEE THAT THE SAAS SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, OR THAT PlatformStay Pty Ltd WILL CORRECT ALL SAAS SERVICES ERRORS. CUSTOMER ACKNOWLEDGES THAT PlatformStay Pty Ltd DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SAAS SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES.THIS SECTION SETS FORTH THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY PlatformStay Pty Ltd (EXPRESS OR IMPLIED) WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT. NEITHER PlatformStay Pty Ltd NOR ANY OF ITS LICENSORS OR OTHER SUPPLIERS WARRANT OR GUARANTEE THAT THE OPERATION OF THE SUBSCRIPTION SERVICE WILL BE UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, NOR SHALL PlatformStay Pty Ltd OR ANY OF ITS SERVICE PROVIDERS BE LIABLE FOR UNAUTHORIZED ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S OR ANY USER’S DATA, FILES, OR PROGRAMS.

    9. LIMITATIONS OF LIABILITY

    NEITHER PARTY (NOR ANY LICENSOR OR OTHER SUPPLIER OF PlatformStay Pty Ltd) SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST BUSINESS, PROFITS, DATA OR USE OF ANY SERVICE, INCURRED BY EITHER PARTY OR ANY THIRD PARTY IN CONNECTION WITH THIS SAAS AGREEMENT, REGARDLESS OF THE NATURE OF THE CLAIM (INCLUDING NEGLIGENCE), EVEN IF FORESEEABLE OR THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER PARTY’S AGGREGATE LIABILITY FOR DAMAGES UNDER THIS SAAS AGREEMENT, REGARDLESS OF THE NATURE OF THE CLAIM (INCLUDING NEGLIGENCE), SHALL EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER UNDER THIS SAAS AGREEMENT DURING THE 12 MONTHS PRECEDING THE DATE THE CLAIM AROSE. The foregoing limitations shall not apply to the parties’ obligations (or any breach thereof) under Sections entitled “Restriction”, “Indemnification”, or “Confidentiality”.

    10. INDEMNIFICATION

    10.1 Indemnification by PlatformStay Pty Ltd. If a third party makes a claim against Customer that the SaaS Services infringes any patent, copyright or trademark, or misappropriates any trade secret, or that PlatformStay Pty Ltd’s negligence or willful misconduct has caused bodily injury or death, PlatformStay Pty Ltd shall defend Customer and its directors, officers and employees against the claim at PlatformStay Pty Ltd’s expense and PlatformStay Pty Ltd shall pay all losses, damages and expenses (including reasonable attorneys’ fees) finally awarded against such parties or agreed to in a written settlement agreement signed by PlatformStay Pty Ltd, to the extent arising from the claim. PlatformStay Pty Ltd shall have no liability for any claim based on (a) the Customer Content, (b) modification of the SaaS Services not authorized by PlatformStay Pty Ltd, or (c) use of the SaaS Services other than in accordance with the Documentation and this SaaS Agreement. PlatformStay Pty Ltd may, at its sole option and expense, procure for Customer the right to continue use of the SaaS Services, modify the SaaS Services in a manner that does not materially impair the functionality, or terminate the Subscription Term and repay to Customer any amount paid by Customer with respect to the Subscription Term following the termination date.

    10.2 Indemnification by Customer. If a third party makes a claim against PlatformStay Pty Ltd that the Customer Content infringes any patent, copyright or trademark, or misappropriates any trade secret, Customer shall defend PlatformStay Pty Ltd and its directors, officers and employees against the claim at Customer’s expense and Customer shall pay all losses, damages and expenses (including reasonable attorneys’ fees) finally awarded against such parties or agreed to in a written settlement agreement signed by Customer, to the extent arising from the claim.

    10.3 Conditions for Indemnification.A party seeking indemnification under this section shall (a) promptly notify the other party of the claim, (b) give the other party sole control of the defense and settlement of the claim, and (c) provide, at the other party’s expense for out-of-pocket expenses, the assistance, information and authority reasonably requested by the other party in the defense and settlement of the claim.

    11. CONFIDENTIALITY

    11.1 Definition."Confidential Information" means any information disclosed by a party to the other party, directly or indirectly, which,

    (a) if in written, graphic, machine-readable or other tangible form, is marked as “confidential” or “proprietary,” (b) if disclosed orally or by demonstration, is identified at the time of initial disclosure as confidential and is confirmed in writing to the receiving party to be “confidential” or “proprietary” within 30 days of such disclosure, (c) is specifically deemed to be confidential by the terms of this SaaS Agreement, or (d) reasonably appears to be confidential or proprietary because of the circumstances of disclosure and the nature of the information itself. Confidential Information will also include information disclosed by third parties to a disclosing party under an obligation of confidentiality. Subject to the display of Customer Content as contemplated by this SaaS Agreement, Customer Content is deemed Confidential Information of Customer. PlatformStay Pty Ltd software and Documentation are deemed Confidential Information of PlatformStay Pty Ltd.

    11.2 Confidentiality. During the term of this SaaS Agreement and for 5 years thereafter (perpetually in the case of software), each party shall treat as confidential all Confidential Information of the other party, shall not use such Confidential Information except to exercise its rights and perform its obligations under this SaaS Agreement, and shall not disclose such Confidential Information to any third party. Without limiting the foregoing, each party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other party. Each party shall promptly notify the other party of any actual or suspected misuse or unauthorized disclosure of the other party’s Confidential Information. Neither party shall reverse engineer, disassemble or decompile any prototypes, software or other tangible objects which embody the other party's Confidential Information and which are provided to the party hereunder. Each party may disclose Confidential Information of the other party on a need-to-know basis to its contractors who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving party.

    11.3 Exceptions. Confidential Information excludes information that: (a) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving party, (b) is known to the receiving party, without restriction, at the time of disclosure or becomes known to the receiving party, without restriction, from a source other than the disclosing party not bound by confidentiality obligations to the disclosing party, or (c) is independently developed by the receiving party without use of the Confidential Information as demonstrated by the written records of the receiving party. The receiving party may disclose Confidential Information of the other party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving party shall use reasonable efforts to promptly notify the other party prior to such disclosure to enable the disclosing party to seek a protective order or otherwise prevent or restrict such disclosure. Each party may disclose the existence of this SaaS Agreement and the relationship of the parties, but agrees that the specific terms of this SaaS Agreement will be treated as Confidential Information; provided, however, that each party may disclose the terms of this SaaS Agreement to those with a need to know and under a duty of confidentiality such as accountants, lawyers, bankers and investors.

    12. GENERAL PROVISIONS

    12.1 Non-Exclusive Service. Customer acknowledges that SaaS Services is provided on a non-exclusive basis. Nothing shall be deemed to prevent or restrict PlatformStay Pty Ltd’s ability to provide the SaaS Services or other technology, including any features or functionality first developed for Customer, to other parties.

    12.2 Personal Data. Customer hereby acknowledges and agrees that PlatformStay Pty Ltd’s performance of this SaaS Agreement may require PlatformStay Pty Ltd to process, transmit and/or store Customer personal data or the personal data of Customer employees and Affiliates. By submitting personal data to PlatformStay Pty Ltd, Customer agrees that PlatformStay Pty Ltd and its Affiliates may process, transmit and/or store personal data only to the extent necessary for, and for the sole purpose of, enabling PlatformStay Pty Ltd to perform its obligations to under this SaaS Agreement. In relation to all Personal Data provided by or through Customer to PlatformStay Pty Ltd, Customer will be responsible as sole Data Controller for complying with all applicable data protection or similar laws such as EU Directive 95/46/EC and laws implementing that Directive that regulate the processing of Personal Data and special categories of data as such terms are defined in that Directive. Customer agrees to obtain all necessary consents and make all necessary disclosures before including Personal Data in Content and using the Enabling Software and PlatformStay Pty Ltd SaaS. Customer confirms that Customer is solely responsible for any Personal Data that may be contained in Content, including any information which any PlatformStay Pty Ltd SaaS User shares with third parties on Customer’s behalf. Customer is solely responsible for determining the purposes and means of processing Customer Personal Data by PlatformStay Pty Ltd under this Agreement, including that such processing according to Customer’s instructions will not place PlatformStay Pty Ltd in breach of applicable data protection laws. Prior to processing, Customer will inform PlatformStay Pty Ltd about any special categories of data contained within Customer Personal Data and any restrictions or special requirements in the processing of such special categories of data, including any cross border transfer restrictions. Customer is responsible for ensuring that the PlatformStay Pty Ltd SaaS meets such restrictions or special requirements. PlatformStay Pty Ltd to process any Personal Data that meets the requirements set forth in this Section according to these Terms of Use.

    3

    12.3 PlatformStay Pty Ltd Personal Data Obligations. In performing the SaaS Services, PlatformStay Pty Ltd will comply with the PlatformStay Pty Ltd Services Privacy Policy, which is available at http://www.PlatformStay Pty Ltd.com/privacy-policy and incorporated herein by reference. The PlatformStay Pty Ltd Services Privacy Policy is subject to change at PlatformStay Pty Ltd’s discretion; however, PlatformStay Pty Ltd policy changes will not result in a material reduction in the level of protection provided for Customer data during the period for which fees for the services have been paid. The services policies referenced in this SaaS Agreement specify our respective responsibilities for maintaining the security of Customer data in connection with the SaaS Services. PlatformStay Pty Ltd reserves the right to provide the SaaS Services from Host locations, and/or through use of subcontractors, worldwide. PlatformStay Pty Ltd will only process Customer Personal Data in a manner that is reasonably necessary to provide SaaS Services and only for that purpose. PlatformStay Pty Ltd will only process Customer Personal Data in delivering PlatformStay Pty Ltd SaaS. Customer agrees to provide any notices and obtain any consent related to PlatformStay Pty Ltd’s use of the data for provisioning the SaaS Services, including those related to the collection, use, processing, transfer and disclosure of personal information. Customer shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and retains ownership of all of Customer data.

    12.4 Assignment. Neither party may assign this SaaS Agreement or any right under this SaaS Agreement, without the consent of the other party, which consent shall not be unreasonably withheld or delayed; provided however, that either party may assign this SaaS Agreement to an acquirer of all or substantially all of the business of such party to which this SaaS Agreement relates, whether by merger, asset sale or otherwise. This SaaS Agreement shall be binding upon and inure to the benefit of the parties’ successors and permitted assigns. Either party may employ subcontractors in performing its duties under this SaaS Agreement, provided, however, that such party shall not be relieved of any obligation under this SaaS Agreement.

    12.5 Notices. Except as otherwise permitted in this SaaS Agreement, notices under this SaaS Agreement shall be by email, and an when an email is sent, an acknowledgement of receipt of the email must be procured. All notices shall be sent to the other party at the address set forth on the cover page of this SaaS Agreement.

    12.6 Force Majeure. Each party will be excused from performance for any period during which, and to the extent that, such party or any subcontractor is prevented from performing any obligation or Service, in whole or in part, as a result of causes beyond its reasonable control, and without its fault or negligence, including without limitation, acts of God, strikes, lockouts, riots, acts of terrorism or war, epidemics, communication line failures, and power failures.

    12.7 Waiver. No waiver shall be effective unless it is in writing and signed by the waiving party. The waiver by either party of any breach of this SaaS Agreement shall not constitute a waiver of any other or subsequent breach.

    12.8 Severability. If any term of this SaaS Agreement is held to be invalid or unenforceable, that term shall be reformed to achieve as nearly as possible the same effect as the original term, and the remainder of this SaaS Agreement shall remain in full force.

    12.9 Entire SaaS Agreement. This SaaS Agreement (including all Schedules and exhibits) contains the entire agreement of the parties and supersedes all previous oral and written communications by the parties, concerning the subject matter of this SaaS Agreement. This SaaS Agreement may be amended solely in a writing signed by both parties. Standard or printed terms contained in any purchase order or sales confirmation are deemed rejected and shall be void unless specifically accepted in writing by the party against whom their enforcement is sought; mere commencement of work or payment against such forms shall not be deemed acceptance of the terms.

    12.10 Survival. Sections 3, 6, and 8 through 12. of this SaaS Agreement shall survive the expiration or termination of this SaaS Agreement for any reason.

    12.11 Publicity.PlatformStay Pty Ltd may include Customer’s name and logo in its customer lists and on its website. Upon signing, PlatformStay Pty Ltd may issue a high-level press release announcing the relationship and the manner in which Customer will use the PlatformStay Pty Ltd solution. PlatformStay Pty Ltd shall coordinate its efforts with appropriate communications personnel in Customer’s organization to secure approval of the press release if necessary.

    12.12 Export Regulations.Export laws and regulations of the United States and any other relevant local export laws and regulations apply

    to the SaaS Services. Customer agrees that such export control laws govern its use of the SaaS Services (including technical data) and any services deliverables provided under this Agreement, and Customer agrees to comply with all such export laws and regulations. Customer agrees that no data, information, software programs and/or materials resulting from services (or direct product thereof) will be exported, directly or indirectly, in violation of these laws.

    12.13 No Third Party Beneficiaries. This SaaS Agreement is an agreement between the parties, and confers no rights upon either party’s employees, agents, contractors, partners of customers or upon any other person or entity.

    12.14 Independent Contractor.The parties have the status of independent contractors, and nothing in this SaaS Agreement nor the conduct of the parties will be deemed to place the parties in any other relationship. Except as provided in this SaaS Agreement, neither party shall be responsible for the acts or omissions of the other party or the other party’s personnel.

    12.15 Statistical Information.PlatformStay Pty Ltd may anonymously compile statistical information related to the performance of the Services for purposes of improving the SaaS service, provided that such information does not identify Customer’s data or include Customer’s name.

    12.16 Governing Law.This SaaS Agreement shall be governed by the laws of the State of Queensland, Australia, excluding its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

    12.17 Compliance with Law.PlatformStay Pty Ltd shall comply with all applicable local, state, national and foreign laws in connection with its delivery of the SaaS Services, including those laws related to data privacy, international communications, and the transmission of technical or personal data.

    12.18 Dispute Resolution.Customer’s satisfaction is an important objective to PlatformStay Pty Ltd in performing its obligations under this SaaS Agreement. Except with respect to intellectual property rights, if a dispute arises between the parties relating to the interpretation or performance of this SaaS Agreement or the grounds for the termination hereof, the parties agree to hold a meeting within fifteen (15) days of written request by either party, attended by individuals with decision-making authority, regarding the dispute, to attempt in good faith to negotiate a resolution of the dispute prior to pursuing other available remedies. If, within 15 days after such meeting, the parties have not succeeded in resolving the dispute, either party may protect its interests by any lawful means available to it.

    12.19 Signatures.This SaaS Agreement will be executed either a) via electronic signature from the Customer, or b) via paper, in which case, may be executed in multiple counterparts, each of which when executed will be an original, and all of which, when taken together, will constitute one agreement. Delivery of an executed counterpart of a signature page of this SaaS Agreement by facsimile or other electronic transmission (including via pdf) will be effective as delivery of a manually executed counterpart.

    4

    EXHIBIT A

    SCHEDULE A_

    SERVICES SCHEDULE

    Following are PlatformStay / Botentia Service Fees

    Item Amount Comments

    SUBSCRIPTION FEE


    See NOTES 1.
    Invoiced Monthly/Annually in advance on 1st of month, as per selected plan.
    CUSTOMISATIONS/DEVELOPMENT $80/hr Time and Materials, on an estimates job by job basis, see NOTES 3. Invoiced 50% on acceptance of estimate/quotation, and 50% on delivery.
    CONSULTING $80/hr Time and Materials, on an estimates job by job basis. Invoiced 50% on acceptance of estimate/quotation, and 50% on delivery.
    TRAINING $80/hr Time and Materials, purchased in blocks of 8 hours (1 day), see NOTES 3 Invoiced on purchase of training hour blocks.
    SUPPORT $80/hr Time and Materials, for services rendered outside of support agreement. Recorded and invoiced as line item with monthly invoice.

    NOTES

    1. SaaS Service monthly/annual fee includes:

    • SaaS Service monthly/annual fee includes
    • Botentia AI Chatbot Website Widget
    • Botentia AI Chatbot Operations Panel BackEnd Access
    • Botentia AI Chatbot Example Template/s

    2. DEVELOPMENT PROCESS - define new feature from business process and UI perspective (business analysis consulting and specification), quotation, approval of quotation, development, test, acceptance test, NOTE that all extensions to Botentia SaaS IP belong to PlatformStay, and features need to be in line with PlatformStay Botentia SaaS architecture, to ensure ease of use, maintenance, configuration etc.

    For example API Integrations, eg PMS (Property Management System)

    3. Setup / Initial Training Fees negotiable, depending on whether Customer requests setup/configuration assistance.

    Support and Maintenance Services

    Standard Support & Maintenance is included in the Subscription Fee.

    5

    EXHIBIT B

    SCHEDULE B

    1. Escalation

    In the event of any breach of the agreement or other problem or issue arising in connection with this Agreement (Issue), each party agrees to promptly notify the other party, verbally in the first instance and then in writing (or by e-mail) within 5 working days. It is important that contact is made in accordance with the escalation details below, as soon as the Issue is detected so that both parties are aware that the Issue exists, and an agreed course of action can be implemented. If an Issue has been raised and the parties have not satisfactorily resolved it within 5 working days, the Issue should be escalated to the next escalation level in accordance with the tables below.

    We provide the following escalation contacts: (we may change these at any time).

    Escalation level Name Title Phone Email
    1 Debbie Cezar Business Analyst 61 734 83 0474 debbie.cezar@botentia.com
    2 Peter McCaughan CEO 61 433 91 3160 peter.mccaughan@botentia.com

    You provide the following escalation contact.

    Escalation level Name Title Phone Email
    1 Super User

    2. Fault Service Levels

    (a) Definitions

    React means that we have responded to a Fault by advising you by email that we have commenced resolving the Fault.

    Isolate means identifying and advising you as to the necessary work required to rectify the Fault.

    Restore means to restore the System to the same standard and specification existing before the Fault..

    (b) Fault Priorities

    Faults in the System will be prioritised according to the table below. We will determine the priority for each Fault in discussion with you.

    Priority Description
    Emergency "Due to a Fault there is: a total failure of the System; or an inability for all Customer users to access the production system."
    High "Due to a Fault there is: a complete module failure or malfunction limiting the majority of Customer users to carry out their tasks within the System; or a Fault causing a high likelihood or immanent threat to the safety of any person or property"
    Medium "Due to a Fault there is: a partial or intermittent failure of the System a highly visible user interface error that has no known work around causing limitations to the majority of Customer users by impacting their ability to carry out tasks within the System; any other failure or malfunctioning causing a serious (but not High) level of impact on Customer users."
    Minor "(a) Due to a Fault there is, or has the potential to be: an impact on Customer or its customers; or minor malfunctioning of the user interface or other functionality,(b) Any information or other request by Customer which does not relate to a High or Medium priority fault."

    (c) Fault Service targets

    Resolution of faults
    Service Levels

    6

    (d) Exceptions

    The Service Levels shall not apply to the extent that:

    • you, any of your personnel, or any third party have caused or contributed to the Fault;
    • your systems, or any third party systems or services have caused or contributed to the Fault;
    • you have failed to provide us with all relevant information, or have provided us with incorrect information, in relation to the Fault.

    (e) Logging Requests for Service

    Service Levels are managed by PlatformStays Fault tracking system and as such you are required to log all requests for service directly into this system. PlatformStay will provide you with a single login for you to access the Fault tracking system where you will be able to log and track all your requests for service.

    3. Data

    You are required to set up Data in the system, in accordance with the recommended sequence.

    You are to provide an electronic copy of your business logo in both PNG (transparent) and JPG format

    Please, check all document pages. You must paste your initials on each page and signature in the last page.

    Privacy & Security

    Your Privacy and the Security and Availability of Your Data are Important for Us

    PRIVACY NOTICE

     

    Last updated March 26, 2021

     

    Thank you for choosing to be part of our community at PlatformStay Pty Ltd (" Company ", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@botentia.com.

     

    When you visit our website http://accommodate.botentia.com (the "Website"), and more generally, use any of our services (the "Services", which include the  Website ), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

     

    This privacy notice applies to all information collected through our Services (which, as described above, includes our  Website ), as well as, any related services, sales, marketing or events.

     

    Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

     

     

    1. WHAT INFORMATION DO WE COLLECT?

     

    Personal information you disclose to us

     

    In Short:  We collect personal information that you provide to us.

     

    We collect personal information that you voluntarily provide to us when you register on the  Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website  or otherwise when you contact us.

     

    The personal information that we collect depends on the context of your interactions with us and the Website , the choices you make and the products and features you use. The personal information we collect may include the following:

     

    Personal Information Provided by You. We collect names;  phone numbers;  email addresses;  mailing addresses;  usernames;  passwords;  contact preferences;  contact or authentication data;  billing addresses;  debit/credit card numbers;  and other similar information.

     

    Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Chargify . You may find their privacy notice link(s) here: https://www.chargify.com/security/ .

     

    All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

     

    2. HOW DO WE USE YOUR INFORMATION?

     

    In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

     

    We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

     

    We use the information we collect or receive:

         To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

         To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at support@botentia.com and be sure to include your name, testimonial location, and contact information.

         Request feedback. We may use your information to request feedback and to contact you about your use of our Website .

         To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.

         To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

         To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

         To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

         To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

         To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

         Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website .

         Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

         To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

         To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

         For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

     

    3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

     

    In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

     

    We may process or share your data that we hold based on the following legal basis:

         Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

         Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

         Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

         Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

         Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

    More specifically, we may need to process your data or share your personal information in the following situations:

         Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

     

    4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

     

    In Short:  We may use cookies and other tracking technologies to collect and store your information.

     

    We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice .

     

    5. HOW LONG DO WE KEEP YOUR INFORMATION?

     

    In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

     

    We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us .

     

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

     

    6. HOW DO WE KEEP YOUR INFORMATION SAFE?

     

    In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

     

    We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

     

    7. DO WE COLLECT INFORMATION FROM MINORS?

     

    In Short:  We do not knowingly collect data from or market to children under 18 years of age.

     

    We do not knowingly solicit data from or market to children under 18 years of age. By using the Website , you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website . If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@botentia.com .

     

    8. WHAT ARE YOUR PRIVACY RIGHTS?

     

    In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

     

    In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

     

    If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

     

    If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

     

    If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

     

    Account Information

     

    If you would at any time like to review or change the information in your account or terminate your account, you can:

         Log in to your account settings and update your user account.

         Contact us using the contact information provided.

    Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

     

    Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website . To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

     

    Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

         Contact us using the contact information provided.

     

    9. CONTROLS FOR DO-NOT-TRACK FEATURES

     

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

     

    10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

     

    In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

     

    California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

     

    If you are under 18 years of age, reside in California, and have a registered account with the Website , you have the right to request removal of unwanted data that you publicly post on the Website . To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website , but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

     

    CCPA Privacy Notice

     

    The California Code of Regulations defines a "resident" as:

     

    (1) every individual who is in the State of California for other than a temporary or transitory purpose and

    (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

     

    All other individuals are defined as "non-residents."

     

    If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

     

    What categories of personal information do we collect?

     

    We have collected the following categories of personal information in the past twelve (12) months:

     

    Category

    Examples

    Collected

     

    A. Identifiers

    Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name

     

    NO

     

    B. Personal information categories listed in the California Customer Records statute

    Name, contact information, education, employment, employment history and financial information

     

    YES

     

    C. Protected classification characteristics under California or federal law

    Gender and date of birth

     

    NO

     

    D. Commercial information

    Transaction information, purchase history, financial details and payment information

     

    NO

     

    E. Biometric information

    Fingerprints and voiceprints

     

    NO

     

    F. Internet or other similar network activity

    Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements

     

    NO

     

    G. Geolocation data

    Device location

     

    NO

     

    H. Audio, electronic, visual, thermal, olfactory, or similar information

    Images and audio, video or call recordings created in connection with our business activities

     

    NO

    I. Professional or employment-related information

    Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us

     

    NO

    J. Education Information

    Student records and directory information

     

    NO

    K. Inferences drawn from other personal information

    Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

     

    NO

     

    We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

         Receiving help through our customer support channels;

         Participation in customer surveys or contests; and

         Facilitation in the delivery of our Services and to respond to your inquiries.

    How do we use and share your personal information?

     

    More information about our data collection and sharing practices can be found in this privacy notice .

     

    You may contact us or by referring to the contact details at the bottom of this document.

     

    If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

     

    Will your information be shared with anyone else?

     

    We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

     

    We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

     

    PlatformStay Pty Ltd  has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. PlatformStay Pty Ltd will not sell personal information in the future belonging to website visitors, users and other consumers.

     

    Your rights with respect to your personal data

     

    Right to request deletion of the data - Request to delete

     

    You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

     

    Right to be informed - Request to know

     

    Depending on the circumstances, you have a right to know:

         whether we collect and use your personal information;

         the categories of personal information that we collect;

         the purposes for which the collected personal information is used;

         whether we sell your personal information to third parties;

         the categories of personal information that we sold or disclosed for a business purpose;

         the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

         the business or commercial purpose for collecting or selling personal information.

    In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

     

    Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

     

    We will not discriminate against you if you exercise your privacy rights.

     

    Verification process

     

    Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

     

    We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

     

    Other privacy rights

         you may object to the processing of your personal data

         you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data

         you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

         you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

    To exercise these rights, you can contact us  or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

     

    11. DO WE MAKE UPDATES TO THIS NOTICE?    

     

    In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

     

    We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

     

    12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?    

     

    If you have questions or comments about this notice, you may email us at support@botentia.com  or by post to:

     

    PlatformStay Pty Ltd

    Level 13, 50 Cavill Avenue

    Surfers Paradise , Queensland 4217

    Australia

     

    13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?     

     

    Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: manager.accommodate.botentia.com . We will respond to your request within 30 days.